Housekeeping Notes Sem 2

Pest:-            A pest is any living organism which competes with human,domestic animals or desirable plants for food or water.  At the same time they spread diseases to mankind and harms the environment.  Classification :- I.  Wingless :- Fleas, Lice, bedbugs, silverfish, beetles II. Winged :- Mosquito, house flies, cockroach  Types of pests:- 1.)Fleas :-  These are wingless insects 2-3 mm long with laterally flattened, hard thoraxes and abdomen, and three pairs of legs.   Fleas bite their host causing annoyance; and in case of humans, large red itching spot appears on the skin. Spraying with insecticide is a suitable way of eradicating them. 2.)Lice :-  They are small wingless ectoparasites with hard chitinous covering and having three pairs of legs, each provided with a single claw. They live entirely on mammalian blood. They have oval grayish bodies that become brownish when filled with blood. There is no disease tha...

Beds:-           A bed is a  piece of furniture or location primarily used as a place to rest, relax and sleep. To make beds more comfortable, the top layer is frequently a mattress.  Construction of bed:-  Most bed consists of the following parts:- 1.) A frame on which the spring or mattresse rest. 2.) A base which may be made up of open coiled springs,wire mesh or laminated wood strips to provide resilience and support.  3.) A mattress which lies on the top of the springs and provides extra padding.  4.)  Headboard made of painted or varnished wood or an upholstered type. 5.)  Footboard made of wood or metal and lower in height than the headboard.    Types  of beds:- 1.)Murphy bed (Wallbed) :- A bed that can hinge into a wall or cabinet to save space. It is also called "Sico bed". 2.)Sofa bed :- A bed that is stored inside a sofa.  3.)Roll-away bed (Cot) :- A bed whose frame folds in half and ...

(A.) Guest Room Cleaning :- i ) Cleaning of occupied room :- Knock the door and announce housekeeping. In case of DND, proceed to another room.  If guest allow you to enter, open the door and ask if you may clean the room. If guest is willing start cleaning the room.  In case ,guest does not want room cleaning ask for alternative time.  In case their is no answer from guest, knock again and announce housekeeping. If there is still no answer use your keys to open the door. If guest is in washroom or sleeping return back and close the door.  Open entering the room,open door & place room attendant trolley infront of room.  Draw curtains & open windows.  Check maintenance. Remove soiled linen, remove bag. Bed making.  Washroom cleaning.  Dusting, vaccum cleaning.  Supplies placement. Mopping.  ii) Cleaning of departure or check-out or vacated room:- Knock the door and announce housekeeping.  In case of n...

(A.) Types of Keys:- i) Emergency Key :-             This key can open all the rooms even those are double locked. It is kept under lock at front desk. ii) Grand Master Key: -               It is with executive housekeeper. It can open all the rooms including double locked rooms as well as storage areas. iii) Master Key/Pass Key:-               It is with deputy housekeeper or housekeeping manager. It can open all the rooms but not double locked rooms. iv) Floor Master Key:-               It is kept with floor supervisor. It can open all the rooms on a given floor but not double locked. v) Sub-Master Key/Section Key:-               It is kept with room attendant. It can open all the rooms in a particular section but not double locked. vi) Guest Room Key:-             ...

A. Standard rooms, VIP rooms:- B. Guest Special Request:- Amenity:-  Items which are provided to guest for his comfort and convenience at no extra cost. Types of amenities:- There are 4 types- Guest Supplies  Guest loan items Guest expandable Guest essential  1.)Guest Supplies:-             Items which are used by the guest and cannot be used by again. e. g. Soap, shampoo, gel, tissue box, ear bud, etc.  2.)Guest Loan Items:-          Items which are not placed in guestrooms but provided to guest on his request. e. g. Hair dryer, DVD player, ashtray, extra pillows, crib, extra bed, etc.  3.)Guest Expandable:-         Items which can be used by the guest and he can take them away while checking out are called guest expandable. e. g. Soap, shampoo, gel, conditioner, loofah, etc.  4.)Guest Essential:-        ...