Housekeeping Notes Sem 2

(A.) Guest Room Cleaning :- i ) Cleaning of occupied room :- Knock the door and announce housekeeping. In case of DND, proceed to another room.  If guest allow you to enter, open the door and ask if you may clean the room. If guest is willing start cleaning the room.  In case ,guest does not want room cleaning ask for alternative time.  In case their is no answer from guest, knock again and announce housekeeping. If there is still no answer use your keys to open the door. If guest is in washroom or sleeping return back and close the door.  Open entering the room,open door & place room attendant trolley infront of room.  Draw curtains & open windows.  Check maintenance. Remove soiled linen, remove bag. Bed making.  Washroom cleaning.  Dusting, vaccum cleaning.  Supplies placement. Mopping.  ii) Cleaning of departure or check-out or vacated room:- Knock the door and announce housekeeping.  In case of n...

(A.) Types of Keys:- i) Emergency Key :-             This key can open all the rooms even those are double locked. It is kept under lock at front desk. ii) Grand Master Key: -               It is with executive housekeeper. It can open all the rooms including double locked rooms as well as storage areas. iii) Master Key/Pass Key:-               It is with deputy housekeeper or housekeeping manager. It can open all the rooms but not double locked rooms. iv) Floor Master Key:-               It is kept with floor supervisor. It can open all the rooms on a given floor but not double locked. v) Sub-Master Key/Section Key:-               It is kept with room attendant. It can open all the rooms in a particular section but not double locked. vi) Guest Room Key:-             ...